3 www.americanpayroll.org If you do not log out and instead hit the X button on your browser to close it, the system will think you are still logged in. If you try to log in again, you may receive a message that you have exceeded the maximum number of user sessions allowed under your license. If you log out correctly when you are done with your session, there is no limit to the number of times you can log in and out. If you find yourself locked out, wait 30 minutes and log in again. The problem should have resolved itself since sessions expire after 30 minutes of inactivity. ARCHIVES Q. Does APA maintain previous editions of its publications? A. Generally, only the current year publications are available. There are some exceptions. The previous year’s edition of The Payroll Source® study guide version is available. The previous year’s issues of the newsletters are also available (e.g., throughout 2021, all of the 2020 issues of Payroll Currently and PayState Update are available in 2022, all the 2021 issues will continue to be available). You must connect to the internet to access them, but then you can download them and read them offline. INTERNET BROWSER AND SPEED Q. Does the APA Bookshelf perform better using a particular internet browser? A. The most commonly used web browsers include Apple Safari, Brave, Google Chrome, Microsoft Edge, Mozilla Firefox, and Opera. You can use any of the major web browsers in a reasonably current version (check the numeric version of your browser when you open it, usually in a “settings” area). APA does not recommend one browser over the other. However, in our use and testing of the platform, our staff generally uses Chrome and Firefox, and we avoid Microsoft Edge or its older version, Internet Explorer. A reliable and fast browser will load pages on the APA Bookshelf quickly and make sure features like the Table of Contents display correctly. Q. Is internet speed a factor in accessing the APA Bookshelf? A. Yes. Besides your browser, you can also test the speed of your internet connection to make sure it is reasonably fast. Internet speed will tell you how much data can be transferred over the web, determine what types of activities you can do (e.g., videoconferencing, streaming videos, gaming), and whether multiple devices can connect at once. This is important whether you work at the office, a remote location, or at home. There are different ways to test internet speed, including searching online for “internet speed test” for instructions. DEVICE USE Q. Can I use the APA Bookshelf on my computer and smartphone? A. Yes. You can use the APA Bookshelf on your computer, laptop, tablet, and smartphone. This makes it very easy to access whether you are in the office or working from a different location, such as an offsite meeting or home office. Be advised that you cannot use the APA Bookshelf on more than two devices at the same time. Otherwise, the system thinks multiple users are trying to access it and will lock you out when you try to access it from a third device. Q. Can I add an icon for the APA Bookshelf to my smartphone’s home screen? A. Yes. In order to make the Bookshelf readily viewable and accessible from your mobile phone, you can add an icon. For an iPhone, open the Safari browser and enter bookshelf.americanpayroll.org in the address bar. Touch the Action Key at the bottom of the screen (square icon with the arrow). The “Add to Home Screen” button will create a shortcut on your home screen. Pressing the “Add to Home Screen” button also allows you to name your shortcut. The process for adding an icon for an Android smartphone is very similar. APA BOOKSHELF Frequently Asked Questions
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