3 www.AmericanPayroll.org LOGGING OUT Q. What happens if I do not log out and try to log back in? A. After you have finished your session, remember to log out. If you are on a page of a publication (opened from the Table of Contents or by clicking on a link from the Search window), click on the Home icon (shaped like a house the word “Home” appears when you hover your mouse over it). You can also log out from the Search window or the My Bookshelf page by clicking the Menu link, which will bring out a prompt to search or log out. If you do not log out and instead hit the X button on your browser to close it, the system will think you are still logged in. If you try to log in again, you may receive a message that you have exceeded the maximum number of user sessions allowed under your license. If you log out correctly when you are done with your session, there is no limit to the number of times you can log in and out. If you find yourself locked out, wait 30 minutes and log in again. The problem should have resolved itself since sessions expire after 30 minutes of inactivity. ARCHIVES Q. Does APA maintain previous editions of its publications? A. Generally, only the current year publications are available. The previous year’s edition of The Payroll Source® study guide version is available until July 1 of the current year. The previous year’s issues of the newsletters are also available (e.g., throughout 2020, all of the 2019 issues of Payroll Currently and PayState Update are available in 2021, all the 2020 issues will continue to be available). INTERNET BROWSER Q. Does the APA Bookshelf perform better using a particular internet browser? A. The most commonly used web browsers include Apple Safari, Google Chrome, Microsoft Edge, Mozilla Firefox, and Opera. You can use any of the major web browsers in a reasonably current version (check the numeric version of your browser). APA does not recommend one browser over the other. However, in our use and testing of the platform, our staff generally uses Chrome and Firefox. There may be issues if you use Internet Explorer. DEVICE USE Q. Can I use the APA Bookshelf on my computer and smartphone? A. Yes. You can use the APA Bookshelf on your computer, laptop, tablet, and smartphone. This makes it very easy to access whether you are in the office or working from a different location, such as an offsite meeting or home office. Be advised that you cannot use the APA Bookshelf on more than two devices at the same time. Otherwise, the system thinks multiple users are trying to access it and will lock you out when you try to access it from a third device. PRINTING Q. Can I print from the online publications? A. Yes. You can print directly from the e-reader or you can download and print certain publications, including The Payroll Source® study guide version, APA’s Guide to Local Payroll Taxes, APA’s Guide to Federal and State Garnishment Laws, APA’s Guide to Federal and State Wage & Hour Laws, Payroll Currently, and PayState Update. For more information about printing, see the How to Use the APA Bookshelf guide at https://bookshelf.americanpayroll.org/how-to-use-apas-ebook-platform/4. APA Bookshelf Frequently Asked Questions
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