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3 |bookshelf.payroll.org PayrollOrg BOOKSHELF Frequently Asked Questions THE PAYROLL SOURCE® STUDY GUIDE VERSION Q. What is the difference between The Payroll Source® study guide version and The Payroll Source® Online? A. The Payroll Source® study guide version matches the print edition of The Payroll Source® and is not updated throughout the year. For example, The Payroll Source® Study Guide, 2023-2024, is the complete 2023 edition of The Payroll Source® for those studying for CPP or FPC exams administered from September 9, 2023, through September 7, 2024. It is current as of January 1, 2023. (CPP or FPC exams administered from September 9, 2023, through September 7, 2024, feature questions based on federal laws and regulations in effect as of January 1, 2023). The Payroll Source® Online is updated throughout the year and will contain more up-to-date information as the year goes on. This means it will be different from the study guide version at some point. Q. Can the entire The Payroll Source® publication be saved as a PDF? Can I keep it after my subscription ends? A. The study guide version has links at the beginning of the Table of Contents that provide an easy way to download the PDF version of the study guide, as well as its supplement. This means you can keep The Payroll Source® study guide version and its supplement after your subscription ends. The current online version of The Payroll Source®, which is updated during the year, cannot be downloaded or saved. Q. Can I get the PDF version of The Payroll Source® study guide if I bought the hardcover book? A. PayrollOrg does not provide the PDF of The Payroll Source® study guide version to hardcover book purchasers. The PDF version is available only if you purchase the online version in one of PayrollOrg’s Bookshelf products (e.g., Payroll Source Plus®, The Payroll Source® Online, or Federal and State Payroll Compliance Resource). Q. Since there are two study guide versions of The Payroll Source® available, which one do I use? A. Two study guides are always available. Both are clearly labeled with the edition year. The description for each explains which certification exams apply. The previous year’s edition of the study guide is removed from the PayrollOrg Bookshelf when the next edition of the study guide is published (usually in March). Make sure you download any study guides you wish to keep. SIGNING OUT Q. What happens if I do not sign out and try to sign back in? A. After you have finished your session, remember to sign out. If you are on a page of a publication (opened from the Table of Contents or by clicking on a link from the Search window), click on the Home icon (shaped like a house the word “Home” appears when you hover your mouse over it). You can also sign out from the Search window or the My Bookshelf page by clicking the Menu link, which will bring out a prompt to search or sign out. If you do not sign out and instead hit the X button on your browser to close it, the system will think you are still signed in. If you try to sign in again, you may receive a message that you have exceeded the maximum number of user sessions allowed under your license. If you sign out correctly when you are done with your session, there is no limit to the number of times you can sign in and out. If you find yourself locked out, wait 30 minutes and sign in again. The problem should have resolved itself since sessions expire after 30 minutes of inactivity.